Unofficial translation
Footnote. Title – as amended in the Kazakh language; the Russian text remains unchanged by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
In accordance with subparagraph 111) of paragraph 15 of the Regulation on the Ministry of Tourism and Sports of the Republic of Kazakhstan, approved by Resolution of the Government of the Republic of Kazakhstan dated October 4, 2023 No. 865, I HEREBY ORDER:
Footnote. Preamble – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).1. To approve the attached Rules for the classification of tourist accommodation facilities.
Footnote. Paragraph 1 has been amended in the Kazakh language; the text in the Russian language remains unchanged, in accordance with Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).2. The Tourism Industry Committee of the Ministry of Tourism and Sports of the Republic of Kazakhstan shall:
1) ensure, in accordance with the procedure established by law, state registration of this Order with the Ministry of Justice of the Republic of Kazakhstan;
2) after state registration, publish this Order in the media.
3. Control over the implementation of this Order shall be assigned to the Vice-Minister of Tourism and Sports of the Republic of Kazakhstan, K.A. Uskenbayev.
4. This Order shall come into effect upon expiration of ten calendar days after the date of its first official publication.
|
|
"AGREED"
Minister of Industry and Trade
of the Republic of Kazakhstan
_______________ V. Shkolnik
November________ 2008
| Approved by Order of the Minister of Tourism and Sports of the Republic of Kazakhstan dated November 11, 2008 No. 01-08/200 |
The Rules for the Classification of Tourist Accommodation Facilities
Footnote. Title – as amended in the Kazakh language; the Russian text remains unchanged by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Chapter 1. General Provisions
Footnote. The title of Chapter 1 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
1. These Rules for the classification of tourist accommodation facilities (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 111) of paragraph 15 of the Regulation on the Ministry of Tourism and Sports of the Republic of Kazakhstan, approved by the Resolution of the Government of the Republic of Kazakhstan dated October 4, 2023 No. 865, the Law of the Republic of Kazakhstan "On Technical Regulation" and shall define the main objectives, organizational structure, minimum requirements and regulate the procedure for assigning categories to tourist accommodation facilities.
Footnote. Paragraph 1 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).2. When conducting the classification, the characteristics of tourist accommodation facilities shall be considered, allowing for certification into one of the categories based on the rules for classifying tourist accommodation facilities.
Footnote. Paragraph 2 has been amended in the Kazakh language; the text in the Russian language remains unchanged, in accordance with Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).3. The following basic concepts shall be used in these Rules:
1) classification – distribution, division of objects, concepts, names into classes, groups, categories, in which objects with a common feature fall into one group;
2) application – a written request from the applicant to the conformity assessment body for the purpose of completing the procedure for classifying tourist accommodation facilities;
3) applicant – an individual or legal entity who has applied to the conformity assessment body to obtain a certificate for the category of tourist accommodation;
4) accommodation facilities – hotels, motels, campsites, tourist centers, guest houses, holiday homes, boarding houses and other buildings and structures used for the accommodation of tourists and their services;
5) room at the accommodation facility – one or more rooms with furniture, equipment and inventory necessary for the temporary accommodation of tourists;
6) number of rooms – the total room capacity of accommodation facilities;
7) suite – a room in the accommodation facility with an area of at least 75 square meters (hereinafter referred to as m2), consisting of three or more living rooms (a living room/dining room, a study and a bedroom), with an extra-wide double bed (at least 180 centimeters x 200 centimeters) and an additional guest toilet (the absence of a partition between the living room/dining room and the study is permitted, provided that the room is visually separated into a living room/dining room and a study);
8) apartment – a room in a place of accommodation with an area of at least 40 m2, consisting of two or more living rooms (living room/dining room, bedroom), with kitchen equipment;
9) executive suite – a room in a place of accommodation with an area of at least 35 m2, consisting of two living rooms (living room and bedroom), designed for accommodation of one/two guests;
10) studio – a single-room accommodation in a place of accommodation with an area of at least 25 m2, designed for one/two guests, with a layout that allows part of the room to be used as a living room/dining room/study;
11) room of the first category – a room at the accommodation facility, consisting of one living room with one/two beds, with a full bathroom (bath/shower, washbasin, toilet), designed for one/two guests;
12) room of the second category – a room at the accommodation facility, consisting of one living room with one/two beds, with an incomplete bathroom (washbasin, toilet, or one complete bathroom in a block of two rooms), designed for the accommodation of one/two guests;
13) room of the third category – is a room at the accommodation facility, consisting of one living room with a number of beds equal to the number of guests, with an incomplete bathroom (washbasin, toilet, or one complete bathroom in a block of two rooms), designed for the accommodation of several guests, with an area per guest of: 6 m2 in a year-round building, 4.5 m2 in seasonal buildings;
14) room of the fourth category – a room at the accommodation facility, consisting of one living room with a number of beds equal to the number of guests, with a washbasin, designed for the accommodation of several guests, with an area per guest of: 6 m2 in buildings operating year-round, 4.5 m2 in buildings operating seasonally;
15) room of the fifth category – a room at the accommodation facility, consisting of one living room with a number of beds equal to the number of guests, without a washbasin (the washbasin is in the corridor), designed for several guests, with an area per guest of: 6 m2 in buildings operating year-round, 4.5 m2 in buildings operating seasonally;
16) tourist accommodation category sign – a means of communicating to consumers and other interested parties information about the certification of a hotel or other accommodation for a specific category. Graphically, the hotel or other accommodation category sign is a set of one to five regular (symmetrical) five-pointed stars of arbitrary size.
Footnote. Paragraph 3 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).4. The purpose of the classification shall be ensuring the development of tourist complexes, defining standard equipment of tourist accommodation facilities, ensuring service standards and stability of the quality of services provided at tourist accommodation facilities.
5. The validity period of the document confirming conformity shall be established in accordance with the Conformity Assessment Rules approved by the Order of the Acting Minister of Trade and Integration of the Republic of Kazakhstan dated June 29, 2021, No. 433-НҚ (registered in the State Register of Regulatory Legal Acts under No. 23364).
Footnote. Paragraph 5 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).6. The issuance, registration of certificates, as well as control over compliance with classification requirements, shall be carried out by the conformity assessment body.
Chapter 2. Procedure for Classification
Footnote. The title of Chapter 2 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
7. The procedure for classifying tourist accommodation facilities provides for the following sequence of procedures:
1) submission by the applicant to the conformity assessment body of an application and questionnaire in accordance with Appendices 1 and 2 to these Rules with documents confirming compliance with the classification requirements;
2) preliminary assessment and decision-making on the application by the conformity assessment body;
3) conducting a classification check by a commission or a conformity assessment body with an on-site visit;
4) the decision to issue/refuse to issue a certificate is made by the conformity assessment body.
Each subsequent procedure shall be performed if the previous one has a positive result.
Footnote. Paragraph 7 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).8. The applicant shall attach to the application documents confirming the classification requirements:
1) notarized copies of the charter, certificate of state registration of the applicant as a legal entity – for a legal entity and a copy of an identity document - for an individual;
2) a lease agreement or a document of ownership of buildings, structures, contracts with qualified workers necessary to ensure the functioning of tourist accommodation facilities.
9. The conformity assessment body shall review the application and submitted documents within thirty calendar days from the date of its receipt and shall notify the applicant of the results of the review.
10. The total period for classification shall not exceed one month from the date of application.
Chapter 3. Preliminary Assessment and Decision-Making on the Application
Footnote. The title of Chapter 3 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
11. During the preliminary assessment of the application, the conformity assessment body shall:
1) inform the applicant in writing about the classification procedures and regulatory requirements for which the tourist accommodation will be classified;
2) send the applicant a written notice listing the deficiencies that were discovered during the preliminary assessment and recommendations for their elimination.
12. If the application or documents attached thereto do not meet the requirements stipulated in paragraph 8 of these Rules, or are not submitted in full, the application shall be returned with an indication of justified reasons for the return within the timeframes stipulated in accordance with paragraph 9 of these Rules.
If grounds for returning an application are identified, the conformity assessment body shall notify the applicant of the preliminary decision to return the application, as well as the time, place, and method of a hearing, so that the applicant may express its position on the preliminary decision, at least three (3) working days in advance, in accordance with paragraph 9 of these Rules. The hearing shall be held no later than two (2) working days from the date of receipt of the notification.
Footnote. Paragraph 12 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).13. If there are no comments during the preliminary assessment or after they have been eliminated, the conformity assessment body shall decide to establish a commission to conduct a classification assessment (hereinafter referred to as the Commission).
Chapter 4. Carrying Out a Classification Assessment
Footnote. The title of Chapter 4 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
14. When making a classification assessment, the following criteria shall be considered:
1) compliance with the classification requirements for tourist accommodation facilities in accordance with Table 1 in accordance with Appendix 3 to these Rules;
2) compliance with the criteria for the rating of tourist accommodation facilities in accordance with Tables 2-6 in accordance with Appendices 4-8 to these Rules.
Footnote. Paragraph 14 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).15. The classification assessment period shall not exceed thirty calendar days from the date of the decision on the application.
16. Classification assessment shall be carried out in accordance with these Rules.
Footnote. Paragraph 16 has been amended in the Kazakh language; the text in the Russian language remains unchanged, in accordance with Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
17. Based on the results of the classification assessment, a classification assessment report shall be prepared in two copies, indicating the proposed category, recommendation, and conclusion regarding the possibility (or impossibility) of issuing a classification certificate. The report shall be signed by all members of the commission and presented to the applicant for review.
18. The issuance, refusal to issue, suspension, revocation or cancellation of a certificate shall be carried out in accordance with the Conformity Assessment Rules approved by the Order of the Acting Minister of Trade and Integration of the Republic of Kazakhstan dated June 29, 2021 No. 433-НҚ (registered in the State Register of Regulatory Legal Acts under No. 23364).
Footnote. Paragraph 18 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).19. The conformity assessment body, as well as the members of the commission, shall not disclose information constituting a commercial or other legally protected secret that becomes known in the course of carrying out classification work.
| Appendix 1 to The Rules For The Classification Of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 1 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
APPLICATION
Footnote. Application – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
for conducting the classification of accommodation facilities
____________________________________________________________________
name of the organization, individual entrepreneur (hereinafter referred to as the applicant)
Legal address
____________________________________________________________________
____________________________________________________________________
Actual address
____________________________________________________________________
____________________________________________________________________
Phone number_______________ E-mail address_____________________________
Bank details
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
represented by________________________________________________________
Last name, first name, patronymic (if any) of the head
hereby applies for classification of the accommodation facility and its guest rooms.
The applicant undertakes to comply with the Rules for the classification of
tourist accommodation facilities.
Additional information (person responsible for communications,
contact phone number)
____________________________________________________________________
Head of the organization ______________ _________________________________
signature, initials, surname
Chief Accountant ______________ _______________________________________
signature, initials, surname
Seal Date
| Appendix 2 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 2 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
QUESTIONNAIRE
Footnote. The questionnaire – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Please answer the following questions:
Name of the accommodation facility ____________________________
Departmental affiliation ______________________________________
Organizational and legal form _________________________________
Legal address _________________________________________________
Actual address ________________________________________________
Phone number__________________ E-mail address__________________
Total number of employees _____________________________________
Last name, first name, patronymic (if any) of the head_________ _______________________________________________________________
Category applied for by the accommodation facility _______________________________________________________________
Year of construction Year of commissioning Year of reconstruction
_______________________________________________________________
Number of buildings ___________________________________________
Number of floors (if there are several buildings, indicate
each building separately) _____________________________________
Seasonality of operation: _____________________________________
year-round ___________________________
seasonal: summer _____________________
winter _______________________________
Higher category room |
Room of the |
Room of the |
Room of the |
Room of the |
Room of the | ||||
"suite" | "apartment" | "executive suite" | "studio" | ||||||
Room capacity | |||||||||
Number of beds | |||||||||
Total in the accommodation facility:
Number of rooms
Number of beds
Please provide information regarding the availability of
documents confirming the compliance of the accommodation
facility with the requirements of security regarding
fire safety ____________________________________________________________,
compliance with sanitary, hygienic and epidemiological safety rules and regulations ____________________________________________________________,
environmental protection requirements __________________________________.
Please provide the contact telephone number and last name, first name, patronymic (if any) of the employee responsible for communications.
Last name, first name, patronymic (if any) of the head
| Appendix 3 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 3 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Table 1. Requirements for Tourist Accommodation Facilities of Various Categories
Footnote. Table 1– as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
(The "+" sign indicates that the requirement shall be met)
REQUIREMENT | CATEGORY | |||||
* | ** | *** | **** | ***** | ||
1. BUILDING AND ADJACENT TERRITORY | ||||||
Signboard: | ||||||
· illuminated or luminous | + | + | + | + | + | |
Guest entrance | ||||||
· separate from the service entrance 10 | + | + | + | |||
· canopy to protect against |
| + | ||||
· air curtain | + | + | ||||
· to a restaurant (cafe, bar, etc.) from the place | + | + | + | + | ||
2. TECHNICAL EQUIPMENT | ||||||
Emergency lighting and power supply: | ||||||
· emergency lighting (batteries, | + | + | + | + | + | |
· stationary generator 12, | + | + | + | |||
Water supply: | ||||||
· hot, cold | + | + | + | + | + | |
· hot water from the backup hot water supply system | + | + | + | |||
· water treatment plant for the purpose of | + | + | ||||
· Availability of bottled drinking water in | + | + | + | + | + | |
Air conditioning in all | + | + | ||||
Internal radio broadcasting with the possibility of | + | + | ||||
Elevator 14 in the building: | ||||||
· more than 5 floors | + | + | ||||
· more than three floors 15 | + | |||||
· more than two floors 15.22 | + | + | ||||
· service elevator, freight elevator (or | + | + | ||||
Elevator waiting time (if any): | ||||||
· no more than 45 sec. | + | |||||
· no more than 30 sec. | + | + | ||||
24-hour elevator operation (if any) | + | + | + | + | + | |
Telephone connection from the room: | ||||||
· internal (without going outside | + | |||||
· internal in 100% of rooms | + 16 | |||||
· domestic and city in 100% of rooms | + 16 | |||||
· domestic, urban, intercity and | + | + | ||||
Telephones in public places | ||||||
city, intercity, international | + | + | ||||
3. ROOM CAPACITY | ||||||
Single/double rooms at least: | ||||||
· 25% | + | |||||
· 50% | + | |||||
· 100% | + | + | + | |||
Multi-room apartments or apartments that | + | |||||
Multi-room apartments | + | |||||
Multi-room apartments and rooms that | + | |||||
At least 5% of the total room capacity – | + | |||||
The room area should allow the guest to move | + | + | + | + | + | |
The room area shall have a place for | + | + | + | + | + | |
Room area (excluding bathroom, | ||||||
single |
double | |||||
9 | 12 | + | + | + | ||
12 | 15 | + | ||||
14 | 16 | + | ||||
Rooms intended for larger | ||||||
- 6 – for the location of year-round | + | + | ||||
- 4.5 – for the location of seasonal | + | + | ||||
Bathroom in the room (washbasin, toilet, bathtub) | ||||||
· at least 25% of numbers 10,15,22 | + | |||||
· at least 50% of the rooms | + | |||||
· 100% of the numbers | + | + | + | |||
Bathroom area at least 22 sq. m: | ||||||
· 1.75 | + | |||||
· 2.5 | + | + | ||||
· 3.8 | + | + | ||||
4. TECHNICAL EQUIPMENT | ||||||
Security alarm, electronic locks | + | + | ||||
Soundproofing: | ||||||
increased, providing a noise level | + | + | ||||
Heating | + | + | + | + | + | |
Fan (in hot climates) 17 | + | + | ||||
Air cooling (or air conditioning) | + | |||||
Thermostat for individual adjustment | + | + | ||||
5. PUBLIC SANITARY FACILITIES | ||||||
Toilets: | ||||||
· shared restrooms at a ratio of at least one per 20 | + | + | ||||
· near public areas | + | + | + | + | + | |
Toilet equipment: toilet cabins, | + | + | + | + | + | |
Shared bathroom or shower | + | |||||
Shared bathroom or shower | + | |||||
Bathroom/shower equipment: bathtubs, | + | + | ||||
*A liquid soap dispenser is permitted | ||||||
6. PUBLIC SPACES | ||||||
Public spaces shall have furniture | + | + | + | + | + | |
Hall area 10 at least: | ||||||
· 9 sq. m plus 1 sq. m per | + | |||||
· 20 sq. m plus 1 sq. m per | + | |||||
· 30 sq. m plus 1 sq. m per | + | |||||
· 30 sq. m plus 1 sq. m per | + | |||||
· 30 sq. m plus 1 sq. m per | + | |||||
Reception and accommodation service with an area for | + | + | ||||
Reception and accommodation service with an area for | + | + | + | |||
· with drinks and music | + | + | ||||
Carpets, rugs or other floor coverings | + | + | + | |||
Decorative landscaping, artistic | + | + | + | |||
Individual safe deposit boxes for storing guests' valuables 18 | + | + | + | |||
Cloakroom near public areas 10 | + | + | ||||
Coat racks in the hall and public areas | + | + | + | + 19 | + 19 | |
Room (part of the room) for watching | + | + | ||||
Conference room with appropriate | + | |||||
Business center (electronic means of communication, | + | + | ||||
Sports and fitness center with | + | + | ||||
Swimming pool 10.22 | + | |||||
Swimming pool or sauna with | + | |||||
Carpeting (rugs) in the corridors | + | + | + | |||
Medical office 10,15,22 | + | |||||
Shops and kiosks 10, 15, 22 | + | + | ||||
7. PREMISES FOR PROVIDING FOOD SERVICES | ||||||
Restaurants or other types of food service establishments 10,15,22 | + | + | ||||
Restaurant 10, 15, 22 | ||||||
· several halls | + | + | ||||
· banquet hall(s), possible | + | + | ||||
· night club/bar | + | + | ||||
Cafe/bar | + | + | ||||
8. SERVICES | ||||||
Reception service - 24-hour reception | + | + | + | + | + | |
Handing over correspondence to guests | + | + | + | + | + | |
Guest locator service 15 | + | + | ||||
Doorman 15 | + | + | ||||
Luggage handling (from car to room and room to | ||||||
· necessarily 20 | + | + | ||||
· upon request | + | + | ||||
Morning wake-up call (upon request) | + | + | + | + | + | |
Daily cleaning of the room by a maid, including | + | + | + | + | + | |
Evening preparation of the room | + | + | ||||
Change of bed linen: | ||||||
· once every five days | + | |||||
· once every three days 23 | + | + | ||||
· daily | + | + | ||||
Change of towels: | ||||||
· once every three days | + | + | ||||
· daily 23 | + | + | + | |||
Washing. | ||||||
· within 24 hours | + 15 | + | + | |||
· express service 15 | + | |||||
Ironing: | ||||||
· within 1 hour | + | + | ||||
· provision of an iron and ironing board | + | + | + | |||
Dry cleaning 15 (may be provided under a contract with specialized companies) | ||||||
· execution within 24 hours | + | + | ||||
· express service | + | |||||
Minor clothing repairs | + | + | + | |||
Shoe cleaning machine | + | + | + | |||
Postal and telegraph services | + | + | + | |||
Sending and delivering telexes/faxes | + | + | ||||
Storage of valuables in the administration safe | + | + | + | + | + | |
Luggage storage | + | + | + | + | + | |
Currency exchange or acceptance of credit card payments | + | + | + | |||
Arrival and departure assistance (at the airport, | + | + | ||||
Taxi arrangement | + | + | + | |||
Car rental | + | + | ||||
Booking and/or selling tickets for | + | + | ||||
Reservation and/or sale of tickets to theatres, | + | + | ||||
Tourist services: | ||||||
· tourist information | + | + | + | |||
· excursions, guides | + | + | ||||
Medical services: | + | + | + | + | + | |
9. FOOD SERVICES | ||||||
Service: | ||||||
· the ability to choose any of the meal | + 10 | + | + | |||
· breakfast provided (7.00-10.00) | + | + | + | + | ||
· 24-hour provision of | + | |||||
Room service 15: | ||||||
· during breakfast hours | + 10 | |||||
· 24/7 | + | + | ||||
· in-room breakfast menu | + | + | + | |||
10. REQUIREMENTS FOR STAFF AND THEIR TRAINING | ||||||
Written standards for personnel | + | + | + | + | + | |
Qualification: managers and staff to meet the qualification requirements of professional standards for the main positions of employees in the tourism industry - the "Hotels" sector | + | + | + | + | + | |
Service personnel providing Halal hotel services shall create an atmosphere of hospitality and demonstrate goodwill and courtesy in accordance with the ethics of Islam 23 | + | + | + | + | + | |
Staff appearance: | ||||||
Uniforms, service badges | + | + | + | + | ||
| Appendix 4 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 4 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Table 2. Scoring Criteria for Tourist Accommodation Facilities of Various Categories with More than 50 Rooms
Footnote. Table 2 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
No. | REQUIREMENT | Number of points |
1 | Buildings and public spaces | |
1.1 |
Accommodation facility located in a building | 6 |
Accommodation facility located in a building | 4 | |
1.2 |
Appearance - quality and condition of the facade, | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.3 |
Availability of a second elevator (service) used | 2 |
1.4 | Availability of guest elevators: | |
2 or more elevators | 5 | |
1 elevator | 3 | |
1.5 | Availability of living rooms (salons) | 2 |
1.6 | Availability of non-smoking floors (rooms) | 2 |
1.7 |
The presence of a separate entrance from the street to the restaurant, | 3 |
1.8 |
Quality and condition of the interior of halls, salons and | |
1.8.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.8.2 | Walls: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.8.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.8.4 | Lighting: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.8.5 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.9 | Area occupied by restaurants, sq. m at least: | |
- 1.8 per guest | 3 | |
- 1.6 per guest | 2 | |
- 1.2 per guest | 1 | |
1.10 | Area occupied by bars, sq. m at least: | |
- 1.8 per guest | 3 | |
- 1.3 per guest | 2 | |
- 0.39 per guest | 1 | |
2 |
Quality and condition of equipment and facilities | |
2.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.2 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.4 | Bedding: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
3 | Television in rooms (TV with cable or satellite channel for in-house movie broadcasting or rental of VCRs and video cassettes in 100% of rooms) | 2 |
4 |
Quality and condition of bathroom fixtures | |
4.1 | Walls, floor: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
4.2 | Plumbing equipment: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
4.3 | Faucets: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
4.4 | Availability of a stool or chair in the bathroom | 2 |
4.5 | Availability of an anti-slip coating or surface in the bathtub for slip prevention | 2 |
4.6 | Underfloor heating in the bathroom | 3 |
4.7 | Availability of a bath towel/sheet (terry bathrobe) | 2 |
4.8 | Condition of the wall covering in the bathroom: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
4.9 | Availability of a bidet in at least 50% of rooms (in the bathroom) | 2 |
4.10 | Hairdryer in the bathroom in 100% of rooms | 1 |
5 |
Telephone booth (payphone/card phone) with |
1 point each |
6 | Telex or email address | 2 |
7 | Excluded by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 No. 144 (shall come into effect ten calendar days after the date of its first official publication). | |
8 |
Transport services: | 6 |
9 | Additional services | |
9.1 | Availability of a hairdressing salon (beauty salon) | 2 |
9.2 | Availability of restaurants, cafes, and other food service facilities |
1 point each |
9.3 |
Availability of a restaurant serving national cuisine or | 8 |
9.4 | Operating hours of dining facilities at least: | |
- 14 hours a day | 6 | |
- 12 hours a day | 4 | |
- 8 hours a day | 2 | |
9.5 | Operating hours of bars, at least: | |
- 14 hours a day | 6 | |
- 12 hours a day | 5 | |
- 8 hours a day | 2 | |
9.6 | Availability of permanent or temporary retail outlets |
1 point each |
9.7 | Availability of casinos (in permitted locations according to the Law of the Republic of Kazakhstan "On Gambling Business") | 1 |
9.8 | Guarded parking lot with unlimited parking time (except for motels) with the following number of spaces: | |
- 50% of the number of spaces in the accommodation facility in a closed or open parking lot at a distance of up to 100 m from the place of accommodation with the possibility of providing a valet parking service; | 6 | |
- 50% of the number of spaces in the accommodation facility in a parking lot at a distance of up to 200 m from the accommodation facility in areas (quarters, places) without car traffic; | 4 | |
- 30% of the number of places in the accommodation facility | 2 | |
9.9 | Rental availability: | |
- motor transport | 1 | |
- resort and household goods and equipment | 1 | |
9.10 |
Availability of a room with an area of at least 30 sq. m. with | |
- under the supervision of qualified personnel | 3 | |
- without supervision of qualified personnel | 2 | |
9.11 | Availability of services for guests with disabilities | 10 |
9.12 |
Availability of other services (attractions, game room) |
1 point each |
9.13 |
Availability of a fitness room with an area of at least | 2 |
9.14 |
Availability of a tennis court/4-wall court for | 2 |
9.15 |
Availability of a swimming pool with a water area | |
- at least 80 | 6 | |
- at least 60 | 4 | |
- at least 35 | 2 | |
- less than 35 | 1 | |
9.16 | Availability of sauna: | |
- for 6 or more guests | 2 | |
- less than 6 guests | 1 | |
| Appendix 5 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 5 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Table 3. Criteria for the Point-Based Assessment of Accommodation Facilities of Various Categories under 50 Guest Rooms
Footnote. Table 3– as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
№ | REQUIREMENT | Number of points |
1 |
Location of the accommodation facility by the sea, on the bank of a | |
- first line | 3 | |
- second line | 2 | |
- third line | 1 | |
2 | Buildings and public spaces | |
2.1 |
Accommodation facility located in a building | 6 |
Accommodation facility located in a building | 4 | |
2.2 |
Appearance - quality and condition of the facade, | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.3 | Availability of guest elevators | 3 |
2.4 | Availability of living rooms (salons) | 2 |
2.5 | Availability of non-smoking floors (rooms) | 2 |
2.6 |
Quality and condition of the interior of halls, salons and | |
2.6.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.6.2 | Walls: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.6.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.6.4 | Lighting: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.6.5 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
3 | Quality and condition of equipment and furniture in guest rooms (in 100% of rooms)) | |
3.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
3.2 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
3.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
3.4 | Bedding: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
4 |
Television in the rooms (TV with cable or | 2 |
5 | Quality and condition of bathroom equipment | |
5.1 | Walls, floor: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
5.2 | Plumbing equipment: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
5.3 | Faucets: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
5.4 | Availability of a stool or chair in the bathroom | 2 |
5.5 | Availability of an anti-slip coating or surface in the bathtub for slip prevention | 2 |
5.6 | Underfloor heating in the bathroom | 3 |
5.7 | Availability of a bath towel/sheet (terry bathrobe) | 2 |
5.8 | Condition of the wall covering in the bathroom: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
5.9 |
Availability of a bidet in at least 50% of the rooms (in | 2 |
5.10 | Hairdryer in the bathroom in 100% of rooms | 1 |
6 |
Telephone booth (payphone/card phone) with |
1 point each |
7 | Telex or email address | 2 |
8 | Excluded by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 No. 144 (shall come into effect ten calendar days after the date of its first official publication). | |
9 |
Transport services: | 6 |
10 | Additional services | |
10.1 | Operating hours of food service establishments shall be at least: | |
- 14 hours a day | 6 | |
- 12 hours a day | 4 | |
- 8 hours a day | 2 | |
10.2 | Bar operating hours are at least: | |
- 14 hours a day | 8 | |
- 12 hours a day | 6 | |
- 8 hours a day | 2 | |
10.3 |
Guarded parking with unlimited time | 2 |
10.4 | Availability of services for guests with disabilities | 10 |
10.5 |
Availability of other services (slot machines, reading room) |
1 point each |
10.6 | Availability of sauna: | |
- for 6 or more guests | 2 | |
- less than 6 guests | 1 | |
10.7 |
Availability of an indoor swimming pool with | |
- at least 150 (water surface area at least 80) | 6 | |
- at least 100 (water surface area at least 60) | 4 | |
- at least 80 (water surface area at least 35) | 2 | |
- less than 35 | 1 | |
10.8 |
Availability of an outdoor swimming pool 21 with | |
- at least 80 | 6 | |
- at least 60 | 4 | |
- at least 35 | 2 | |
- less than 35 | 1 | |
10.9 |
Availability of an outdoor swimming pool 21 with | |
- at least 80 | 4 | |
- at least 60 | 3 | |
- at least 35 | 2 | |
- less than 35 | 1 | |
| Appendix 6 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 6 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Table 4. Criteria for Point-Based Assessment of Motels, Campsites, Tourist Bases, Guest Houses, Holiday Homes, Boarding Houses, and Other Similar Accommodation Facilities
Footnote. Table 4– as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
№ | REQUIREMENT | Number of points |
1 | Location of the accommodation facility by the sea, on the bank of a river or natural reservoir: | |
- first line | 3 | |
- second line | 2 | |
- third line | 1 | |
2 | Territory area (including built-up area) per guest sq. m: | |
- more than 200 | 3 | |
- from 100 to 200 | 2 | |
- from 50 to 100 | 1 | |
3 | Availability of park/forest park area: | |
- more than 10 hectares | 3 | |
- at least 2 hectares | 2 | |
- less than 1 hectare | 1 | |
4 |
Condition of park/forest park grounds | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
5 | Location of outdoor entertainment and sports/fitness facilities in areas furthest removed from adjacent streets, guest buildings, and utility zones | 2 |
6 | Condition of canopies and gazebos: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
7 | Buildings and public spaces | |
7.1 |
Accommodation facility located in a building | 6 |
7.2 | Accommodation facility in a building that is a historical and cultural monument of local significance | 4 |
7.3 | Accommodation facility located on the territory of historical and cultural monuments, religious buildings (structures), nature reserves, geographical landmarks | 3 |
7.4 |
Availability of stylized accommodation units | 1 |
7.5 | Availability of balconies or loggias: | |
- in 100% of rooms | 2 | |
- in 50% of the rooms | 1 | |
7.6 | Exterior (facade, balconies, loggias, shutters): | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
7.7 |
Availability of a second elevator (service) used | 2 |
7.8 | Availability of guest elevators: | |
2 or more elevators | 5 | |
1 elevator | 3 | |
7.9 | Availability of living rooms (salons) | 2 |
7.10 | Availability of non-smoking floors (rooms) | 2 |
8 |
Quality and condition of the interior of halls, salons and | |
8.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
8.2 | Walls: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
8.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
8.4 | Lighting: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
8.5 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
9 | Quality and condition of equipment and furniture in guest rooms (in 100% of rooms) | |
9.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
9.2 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
9.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
9.4 | Bedding: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
10 |
Television in the rooms (TV with cable or | 2 |
11 | Quality and condition of bathroom equipment | |
11.1 | Walls, floor: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
11.2 | Plumbing equipment: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
11.3 | Faucets: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
11.4 | Availability of a stool or chair in the bathroom | 2 |
11.5 | Availability of an anti-slip coating or surface in the bathtub for slip prevention | 2 |
11.6 | Underfloor heating in the bathroom | 3 |
11.7 | Availability of a bath towel/sheet (terry bathrobe) | 2 |
11.8 | Hairdryer in the bathroom in 100% of rooms | 1 |
12 |
Telephone booth (payphone/card phone) |
1 point each |
13 |
Communication services: telephone, mail, telegraph, fax, | 1 |
14 |
Transport services: | 6 |
15 | Food services | |
15.1 | Availability of restaurants, cafes, and other food service facilities |
1 point each |
15.2 | Service: | |
- buffet (free choice of dishes) | 5 | |
- "à la carte" (select menu with dish options) | 4 | |
- choice of menu for full board (breakfast, lunch, | 3 | |
- a four-course menu – a choice of at least three main courses, two appetizers, and two desserts (for accommodations with health and wellness services, a standard dietary menu with the option of substituting dishes is permitted during lunch) | 2 | |
- a four-course menu – a choice of at least | 1 | |
15.3 | Drinks: | |
- beverage service on the floor of at least 16 | 6 | |
- serving drinks on the premises of a boarding house, holiday home or accommodation facility providing medical and health services of at least: | ||
· 16 hours a day | 6 | |
· 12 hours a day | 4 | |
- a beverage vending machine or 24-hour beverage sales on-site | 6 | |
16 | Additional services | |
16.1 | Availability of a hairdressing salon (beauty salon) | 2 |
16.2 | Availability of permanent or temporary retail outlets |
1 point each |
16.3 | Provision of specialized recreation (hunting, fishing, etc.) |
one by one |
16.4 | Availability of: | |
- indoor tennis court/four-wall | 2 | |
- courts for tennis, golf, football, etc. |
one by one | |
16.5 |
Availability of a health trail / terrenkur (a walking route with | 1 |
16.6 | Availability of a bicycle path for cycling | 2 |
16.7 |
Availability of an indoor swimming pool with | |
- at least 150 (water surface area at least 80) | 6 | |
- at least 100 (water surface area at least 60) | 4 | |
- at least 80 (water surface area at least 35) | 2 | |
- less than 35 | 1 | |
16.8 |
Availability of an outdoor swimming pool with | |
- at least 80 | 6 | |
- at least 60 | 4 | |
- at least 35 | 2 | |
- less than 35 | 1 | |
16.9 |
Availability of an outdoor swimming pool with no | |
- at least 80 | 4 | |
- at least 60 | 3 | |
- at least 35 | 2 | |
- less than 35 | 1 | |
16.10 | Rental availability: motor vehicles, watercraft, motorboats, pedalos, diving equipment; animals (horses, camels); resort and household goods and equipment, etc. | 1 |
16.11 |
Availability of a children's playroom with an area of at least | |
- under the supervision of qualified personnel | 3 | |
- without supervision of qualified personnel | 2 | |
16.12 | Availability of a children's playground: | |
- under the supervision of qualified personnel | 2 | |
- without supervision of qualified personnel | 1 | |
16.13 |
Availability of other services (attractions, game room) |
1 point each |
16.14 |
Availability of a fitness room with an area of at least 30 m2 | 2 |
16.15 | Availability of sauna: | |
- for 6 or more guests | 2 | |
- less than 6 guests | 1 | |
16.16 | General/cosmetic massage | 1 |
17 |
Guarded parking with unlimited parking time | 1 |
18 | Availability of services and facilities for persons with disabilities | 10 |
19 | Wellness services | |
19.1 | Availability of health treatments: |
one by one |
19.2 |
Availability of natural factors to provide | 1 |
19.3 |
Availability of modern equipment for | 6 |
19.4 | Availability of rooms for balneological mud treatments |
one by one |
19.5 | Availability of thalassotherapy treatment rooms |
one by one |
19.6 | Availability of rooms for other health treatments |
one by one |
19.7 |
Qualified medical care | 2 |
| Appendix 7 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 7 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Table 5. Requirements for Guest Rooms in Various Tourist Accommodation Categories
Indicators | Higher category room |
Room of the |
Room of the |
Room of the |
Room of the |
Room of the | |||||
"suite" | "apartment" | "executive suite" | "studio" | ||||||||
One living | + 5 | + | + | + | + | + | |||||
Two living | + | ||||||||||
Two or | + | ||||||||||
Three or | + | ||||||||||
I Technical equipment | |||||||||||
Lighting: | |||||||||||
- ceiling fixture, wall sconce, or floor lamp | + | + | + | + | + | + | + | + | + | ||
- bedside lamp | + | + | + | + | + | + | + | + | + | ||
- desk lamp | + | + | + | + | + 6 | ||||||
- vanity light fixture | + | + | + | + | + | + | + | + | |||
- master light switch at the bed headboard 7 | + | + | + | + | + 6 | ||||||
- light switches at the room entrance and at the bed headboard | + | + | + | + | + | + | + | + | + | ||
Electric pocket flashlight | + | + | + | + | + | + | + | + | + | ||
Telephone set: | |||||||||||
- in the room | + | + | + | + | + 8 | ||||||
in each | + | + | + | ||||||||
- additional phone in the bathroom (or staff call button) 6 | + | + | + | + | + 6 | ||||||
Alarm clock | + | + | + | + | |||||||
Radio receiver (if no TV set is available) | + | + | + | + | |||||||
Television set 11 | |||||||||||
- color TV with remote control | + | + | + | + | + 8 | ||||||
- receiving major international channels | + | + | + | + | + 6 | ||||||
- video player / VCR | + | + | + | + | + 6 | ||||||
- upon guest | + 13 | + 13 | |||||||||
Mini-bar | + | + | + | + | + 8 | ||||||
Mini- | + | + | + | + | + 6 | ||||||
II. Furniture and equipment | |||||||||||
Kitchen | + | ||||||||||
Bed | |||||||||||
Single bed - | + 13 | + | + | + | + | ||||||
Single bed 90x200 cm. | + | + | + | + | + 8 | ||||||
Double bed - | + 13 | + | + | + | + | ||||||
Double bed - | + | + | + 8 | ||||||||
Double bed - | + | + | |||||||||
Bedding and linen set: | + | + | + | + | + | + | + | + | + | ||
- linen made of | + | + | + | + | + 6 | ||||||
Carpets or carpeted flooring | + | + | + | + | + 6 | ||||||
Bedside rug at each bed if there are no carpets or carpeted flooring present | + | + | + | + | + | ||||||
Bedside table (nightstand) at each sleeping place | + | + | + | + | + | + | + | + | + | ||
Wardrobe with shelves (built-in allowed) with a hanger bar and clothes hangers (at least 5 pcs. per space) | + | + | + | + | + | + | + | + | + | ||
Coat rack for outerwear and headwear 16 | + | + | + | + | + | + | + | + | + | ||
Chairs: at least one per guest | + | + | + | + 19 | + 17 | + 17 | + | + | + | ||
Armchair: at least one per guest | + | + | + 19 | + 19 | + 6.18 | ||||||
Sofa (per | + | + | + 19 | + 19 | + 19 | ||||||
Table/ | + | + | + | + | + | + | + | ||||
Writing desk with an executive/work chair | + | ||||||||||
Coffee | + | + | + | + | + 6 | ||||||
Luggage rack/shelf | + | + | + | + | + | + | + | ||||
TV stand/shelf | + | + | + | + | + | ||||||
Wastepaper basket | + | + | + | + | + | + | + | ||||
Blackout curtains or blinds | + | + | + | + | + | + | + | + | + | ||
Full-length or large mirror in the hallway and/or room | + | + | + | + | + | + | + | + | + | ||
Brushes: clothes brush, shoe brush | + | + | + | + | + | + | + | + | + | ||
Bottle opener | + | + | + | + | + | + | + | + | + | ||
Water carafe, drinking glasses | + 20 | + | + | + | + | ||||||
Tableware set | + | ||||||||||
Minibar glassware/dishware set | + | + | + | + | + 8 | ||||||
Ashtray(s) 21 | + | + | + | + | + | + | + | + | + | ||
Stationery set (envelopes, writing paper, pen, pencil) | + | + | + | + | + | ||||||
In-room information materials: - telephone directory | + | + | + | + | + | ||||||
- list of services provided by the accommodation facility | + | + | + | + | + | + | + | + | + | ||
- promotional materials (brochures, booklets, etc.) with tourist and local information | + | + | + | + | + | + | + | ||||
- informational material (Quran, Islamic literature) 27 | + | + | + | + | + | + | + | + | + | ||
Fire safety instructions | + | + | + | + | + | + | + | + | + | ||
Guest emergency instructions for fire and local natural disasters (landslides, earthquakes, etc.) | + | + | + | + | + | + | + | + | + | ||
Room service/breakfast menu 25 | + | + | + | + | + | ||||||
Guest feedback questionnaire | + | + | + | + | + | + | + | ||||
III. Bathroom facilities and personal hygiene amenities | |||||||||||
- washbasin, toilet, bathtub or shower (bidet or built-in ablution hand spray/faucet) 27 | + | + | + | + | + | ||||||
- washbasin, toilet (or full bathroom for 2–3 rooms) (built-in ablution hand spray/faucet) 27 | + | + | |||||||||
- washbasin | + | ||||||||||
- additional guest toilet | + | ||||||||||
Mirror: | |||||||||||
- above the washbasin | + | + | + | + | |||||||
- large size or mirrored wall | + | + | + | + | + 6 | ||||||
- cosmetic mirror for shaving and makeup | + | + | + | + | + 6 | ||||||
Toiletry shelf (vanity table 6) | + | + | + | + | + | + | + | + | |||
Shower curtain/bath screen 23 | + | + | + | + | + | ||||||
Grab bar on or adjacent to the bathtub for slip prevention | + | + | + | + | + 6 | ||||||
Bath mat (terry) | + | + | + | + | + | ||||||
Prayer mat 27 | + | + | + | + | + | + | + | + | + | ||
Hair dryer | + | + | + | + | + 8 | ||||||
Towel- | + | + | + | + | + | + | + | + | + | ||
Towels, | |||||||||||
- at least | + 13 | + | + | + | + | ||||||
- at least | + 24 | ||||||||||
- at least | + | + | + | + 6 | |||||||
- at least five (four towels in the main bathroom and one additional towel in the guest toilet; if the guest toilet includes a shower or bathtub, 2 additional towels) | + | ||||||||||
Bathrobe (per guest) | + | + | + | + | + 6 | ||||||
Shower cap (per guest) | + | + | + | + | + 8 | ||||||
Bath slippers (per guest) | + | + | + | + | + 6 | ||||||
Personal toiletries per guest (replenished as used): | |||||||||||
- toilet soap | +* | + | + | + | +** | +** | +** | +** | |||
- in branded packaging (with logo) | + | + | + | + | + 8 | ||||||
* Liquid soap dispenser permitted in guest toilet. | |||||||||||
- toothbrush, toothpaste | + | + | + | + | + 6 | ||||||
- shampoo | + | + | + | + | + 8 | ||||||
- shower gel, body lotion | + | + | + | + | + 6 | ||||||
Terry facial wipes, cosmetic paper tissues | + | + | + | + | + 6 | ||||||
Toilet | + | + | + | + | + | + | + | ||||
- multilayered | + | + | + | + | + 6 | ||||||
- with | + | + | + | + | + 8 | ||||||
Toilet paper holder | + | + | + | + | + | + | + | ||||
Toilet seat with lid | + | + | + | + | + | + | + | ||||
Toilet brush (in case) | + | + | + | + | + | + | + | ||||
| Appendix 8 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 8 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Table 6. Point-Based Assessment Criteria for Guest Rooms in Various Tourist Accommodation Categories
№ | REQUIREMENT | Number of points |
1 | Quality and condition of equipment and furnishings of the room capacity (across all rooms) | |
1.1 | Floor covering: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.2 | Furniture: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
1.3 | Curtains: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
- Curtains providing 100% blackout capability in the room | 3 | |
1.4 | Bedding: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2 | Quality and condition of equipment in sanitary facilities (bathrooms/restrooms) for Higher, Category I, Category II, and Category III rooms (for Category IV rooms – washbasin area fittings) | |
2.1 | Walls, floor: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.2 | Plumbing equipment: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.3 | Faucets: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.4 | Availability of a stool or vanity stool in the bathroom* | 2 |
2.5 | Availability of a grab bar on the bathtub or on the wall adjacent to the bathtub for slip prevention * | 2 |
2.6 | Availability of a special non-slip coating or surface in the bathtub for slip prevention * | 2 |
2.7 | Availability of a terry bathrobe | 1 |
2.8 | Availability of tile or stone wall covering in the bathroom*: | |
- up to the ceiling | 3 | |
- at least 1/3 down from the ceiling | 1 | |
2.9 | Condition of tile covering**: | |
- excellent | 3 | |
- good | 2 | |
- satisfactory | 1 | |
2.10 | Availability of a bidet* | 2 |
2.11 | Availability of a hair dryer | 1 |
2.12 | Availability of a cosmetic mirror** | 2 |
2.13 | Availability of an extension telephone handset, cord, or staff call button in the bathroom* | 2 |
2.14 | Availability of a dressing table** | 2 |
2.15 | Availability of a mirrored wall** | 2 |
2.16 | Ceiling height exceeding 3 m | 2 |
2.17 | Minibar service | 2 |
2.18 | Room service | 2 |
2.19 | In exceptional cases, up to 4 additional points may be awarded if the room interior features valuable works of art, antiques, furniture made of precious wood species, etc. | 4 |
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* - applicable where a bathroom is present
** - located in the bathroom/restroom or at the washbasin area
| Appendix 9 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 9 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Footnotes to the "Requirements for Accommodation Facilities of Various Categories"
1 The total score across items 1.2, 1.3, 1.8.1-1.8.5, 2.1-2.4, 4.1-4.3, 4.7, 4.8 shall be at least 45 points;
2 The total score across items 1.2, 1.8.1-1.8.5, 2.1-2.4, 4.1-4.3, 4.8 shall be at least 29 points;
2a The total score across items 2.2, 2.6.1-2.6.5, 3.1-3.4, 5.1-5.3, 5.8 shall be at least 29 points;
3 The total score across items 1.2, 1.8.1-1.8.5, 2.1-2.4, 4.1-4.3, 4.8 shall be at least 19 points;
3a The total score across items 2.2, 2.6.1-2.6.5, 3.1-3.4, 5.1-5.3, 5.8 shall be at least 19 points;
4 The total score across items 1.2, 1.8.1-1.8.5, 2.1-2.4, 4.1-4.3, 4.8 shall be at least 15 points;
4a The total score across items 2.2, 2.6.1-2.6.5, 3.1-3.4, 5.1-5.3, 5.8 shall be at least 15 points;
5 The total score across items 2.2, 2.6.1-2.6.5, 3.1-3.4, 5.1-5.3, 5.7, 5.8 shall be at least 43 points;
6 The total score across items 7.6, 8.1-8.5, 9.1-9.4, 11.1-11.3, 11.7, 11.8, 13, 15.2 shall be at least 45 points;
7 The total score across items 7.6, 8.1-8.5, 9.1-9.4, 11.1-11.3, 13 shall be at least 29 points;
8 The total score across items 7.6, 8.1-8.5, 9.1-9.4, 11.1-11.3, 13 shall be at least 19 points;
9 The total score across items 7.6, 8.1-8.5, 9.1-9.4, 11.1-11.3, 13 shall be at least 15 points;
10 The requirement shall not be mandatory for hotels and other accommodation facilities with fewer than 50 rooms;
11 Applicable where a restaurant (cafe, bar, etc.) is available, excluding rest homes, health resorts/boarding houses, and other similar accommodation facilities;
12 The requirement shall not be mandatory when using emergency power supply systems;
13 Applicable in areas where drinking water quality is not guaranteed;
14 This requirement shall not be mandatory if installing an elevator is impossible due to technical constraints (subject to documentary verification). In the absence of an elevator, complimentary baggage delivery service shall be provided;
15 The requirement shall not be mandatory for youth hostels, cottages, rest homes, health resorts/boarding houses, and other similar accommodation facilities;
16 In rest homes, health resorts/boarding houses, and other similar accommodation facilities, an internal telephone extension or a staff call button is permitted;
17 Applicable to areas located in the southern climatic zone;
18 The requirement shall not be mandatory if individual in-room safes are provided in 100% of the guest rooms;
19 Applicable to hotels and other accommodation facilities with fewer than 50 rooms;
20 Applicable to all categories of hotels and other accommodation facilities in the absence of an elevator where installation is technically impossible (see Section 2 "Elevator in the Building" and Note 14);
21 Applicable to hotels and other accommodation facilities located in designated resort areas;
22 The requirement shall not be mandatory for buildings located in historical urban quarters and/or buildings designated as historical or architectural monuments;
23 The requirement shall be mandatory solely for tourist accommodation facilities of all categories applying for the "Halal Hotels" standard.
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* - A 10% reduction in the required total score is permissible (except for Category II, III, IV, and V rooms)
1* - footnotes on page 45
| Appendix 10 to the Rules for the Classification of Tourist Accommodation Facilities, approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan |
Footnote. The upper right corner of Appendix 10 – as amended by Order No. 144 of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2025 (shall come into effect ten calendar days after its first official publication).
Footnotes to the "Requirements for Accommodation Rooms
for Tourists of Various Categories"
1. The total score across items 1.1–1.4, 2.1–2.3, 2.8, and 2.9 shall be at least 27 points;
2. The total score across items 1.1–1.4, 2.1–2.3, 2.8, and 2.9 shall be at least 19 points;
3. The total score across items 1.1–1.4, 2.1–2.3, 2.8, and 2.9 shall be at least 9 points;
4. The total score shall be determined according to items 1.1–1.4;
5. Single-room unit with a floor area of at least 25 sq. m;
6. Applicable to 4-star and 5-star hotels and other accommodation facilities;
7. Applicable to renovated/reconstructed guest rooms;
8. Applicable to 3-star, 4-star, and 5-star hotels and other accommodation facilities;
9. The requirement shall not be mandatory if a cordless handset / portable phone is available;
10. The requirement shall not be mandatory if interactive TV or an automated wake-up call feature in the telephone unit is available;
11. Applicable where television broadcasting is available in the region;
12. Applicable where television broadcasting is unavailable in the region;
13. Applicable to 1-star and 2-star hotels and other accommodation facilities;
14. The requirement shall not be mandatory if individual safe deposit boxes are available at the front desk/reception;
15. Wardrobe shelves may be omitted if a chest of drawers is provided;
16. Outerwear coat hooks are permitted inside a two-compartment wardrobe;
17. The requirement shall not be mandatory if a pouffe/ottoman is available;
18. A double room may feature 1 armchair and 1 chair;
19. A double room may feature 1 sofa and 1 armchair, or two armchairs;
20. Except for 3-star, 4-star, and 5-star hotels and other accommodation facilities;
21. Except for non-smoking rooms;
22. In hotels and other accommodation facilities with a total capacity not exceeding 5 rooms, one complete bathroom facility per 5 rooms is permitted;
23. Applicable where a shower is installed over the bathtub, except for rooms featuring corner bathtubs or corner whirlpools/jacuzzis;
24. Applicable to 3-star hotels and other accommodation facilities;
25. The requirement shall not be mandatory for hotels and other accommodation facilities with fewer than 50 rooms, cottages, rest homes, health resorts/boarding houses, and other similar accommodation facilities;
26. The wall partition between the living/dining area and the study room may be omitted provided the space is visually partitioned into a living/dining area and a study;
27. The requirement shall be mandatory solely for tourist accommodation facilities of all categories applying for the "Halal Hotels" standard.