Unofficial translation
Footnote. The title - as amended by Order No. 451 of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 29, 2026 (shall come into effect ten calendar days after its first official publication).
In accordance with Article 10 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services," I HEREBY ORDER:
Footnote. Preamble - as amended by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 29, 2026, No. 451 (shall come into effect ten calendar days after the date of its first official publication).1. To approve the following:
1) the Rules for the provision of public services "Issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan" in accordance with Appendix 1 to this Order;
2) A list of certain orders of the Minister of Internal Affairs of the Republic of Kazakhstan, which are amended in accordance with Appendix 2 to this Order.
3) Rules for the provision of the public service "Issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan" in accordance with Appendix 3 to this Order.
Footnote. Paragraph 1 as amended by Order No. 451 of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 29, 2026 (shall come into effect ten calendar days after the date of its first official publication).3. The Committee of the Migration Service of the Ministry of Internal Affairs of the Republic of Kazakhstan shall ensure the following:
1) state registration of this Order in the Ministry of Justice of the Republic of Kazakhstan;
2) posting this Order on the Internet resource of the Ministry of Internal Affairs of the Republic of Kazakhstan;
3) within ten working days after the state registration of this Order with the Ministry of Justice of the Republic of Kazakhstan, submission to the Legal Department of the Ministry of Internal Affairs of the Republic of Kazakhstan of information on the implementation of the measures provided for in subparagraphs 1) and 2) of this paragraph.
4. Control over the implementation of this Order shall be assigned to the supervising Deputy Minister of Internal Affairs of the Republic of Kazakhstan and the Migration Service Committee (Kabdenov M.T.) of the Ministry of Internal Affairs of the Republic of Kazakhstan.
5. This Order shall come into effect upon expiration of ten calendar days after the date of its first official publication.
|
Minister of Internal Affairs of the Republic of Kazakhstan, |
|
| Police Lieutenant General | Ye. Turgumbayev |
"APPROVED"
by the Ministry of Digital Development,
Innovation and Aerospace Industry
of the Republic of Kazakhstan
| Appendix 1 to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated March 30, 2020, No. 266 |
The Rules for the provision of the public service "Issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan"
Footnote. The Rules - as amended by Order No. 451 of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 29, 2026 (shall come into effect ten calendar days after its first official publication).
Chapter 1. General Provisions
1. These Rules for the provision of the public service "Issuance of Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan" (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan "On Public and Socially Responsible Services" (hereinafter referred to as the Law) and shall determine the procedure for the provision of the public service for issuing residence permits to foreigners permanently residing in the Republic of Kazakhstan (hereinafter referred to as the Public Service).
2. The following concepts shall be used in these Rules:
1) permanent residence permit – a document issued by the internal affairs bodies to immigrants subject to compliance with the requirements established by the legislation of the Republic of Kazakhstan and granting them the right to permanent residence in the territory of the Republic of Kazakhstan;
2) residence permit for a foreigner in the Republic of Kazakhstan – a document certifying the identity of a foreigner in the territory of the Republic of Kazakhstan and confirming that the foreigner has obtained a permanent residence permit in the Republic of Kazakhstan (hereinafter referred to as the Residence permit);
3) foreigner – a person who is not a citizen of the Republic of Kazakhstan and has evidence of his/her citizenship of another state.
4) form – a numbered printed form of strict accountability bearing a barcode and serving as a carrier of information entered into the centralized information database of the documented population of the Republic of Kazakhstan (hereinafter referred to as the Database), which is subsequently used for the purpose of identifying the individual with the documents issued to him/her;
5) electronic form – a numbered form bearing a barcode for the production of identity documents (except for a refugee certificate), prepared and completed through the digital system ‘Registration Point for Documentation and Registration of Foreigners’ (hereinafter referred to as RP DRF).
Chapter 2. Procedure for the provision of public services
3. To receive the public service, individuals (hereinafter referred to as service recipients) who have obtained a permanent residence permit in the Republic of Kazakhstan shall apply to the territorial police authorities (hereinafter referred to as service providers) at the State Corporation ‘Government for Citizens’ Non-Profit Joint-Stock Company (hereinafter referred to as the State Corporation) at their place of residence.
The main requirements for the provision of public services are set out in the List of Main Requirements for the Provision of Public Services in accordance with Appendix 1 to these Rules (hereinafter referred to as the List).
Samples of photographs and signatures for the preparation of identity documents for the population of the Republic of Kazakhstan are set out in Appendix 2 to the Rules for the provision of the public service "Issuance of passports and identity cards to citizens of the Republic of Kazakhstan", approved by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated March 30, 2020 No. 267 (registered in the State Register of Regulatory Legal Acts under No. 20192).
4. In accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", the service provider shall receive written consent from the service recipient to use information constituting a secret protected by law, contained in digital systems, in the form according to Appendix 2 to these Rules, unless otherwise provided by the laws of the Republic of Kazakhstan.
The service provider shall receive information confirming the registration at the place of residence of the documented person, regardless of the reason for issuing identity documents, from the digital system of the RP DRF.
The processing of electronic forms for the production of identity documents shall be carried out by the service provider at the workplaces of the State Corporation using the RP DRF, where the surname, first name, patronymic (if any), and position of the service provider are indicated.
Identity documents may be provided by service recipients when receiving subtypes of services in the original or in electronic form, obtained through the digital document service (hereinafter referred to as the Digital form), in accordance with the List.
5. When completing documents on an electronic form, a registration coupon for the application for the public service shall be issued to the service recipient in the form according to Appendix 3 to these Rules; on the form, a receipt for obtaining the identity document shall be issued, which is separated from the form after it is completed.
When the service recipient applies after the end of working hours, on weekends and holidays, the acceptance of applications and the issuance of the results of the provision of the public service shall be carried out on the next working day, in accordance with paragraph 9 of the List.
6. If an incomplete package of documents or documents with an expired validity period is submitted, the service recipient shall be issued a refusal to accept the documents in the form prescribed in Appendix 4 to these Rules.
7. Upon submission by the service recipient of a complete package of documents to the service provider at the State Corporation, employees of the department (division, group) of the migration service of the city, district, district (in the city), or settlement administration (department) of the internal affairs bodies (hereinafter referred to as the DMS) shall carry out the following:
checking the Database (identification of the individual, verification of previously issued documents and registration at the place of residence, drawing up an administrative offence report - in the event of the service recipient committing an administrative offense provided for in parts 4 and 5 of Article 492 of the Code of the Republic of Kazakhstan "On Administrative Offenses" (hereinafter referred to as the Code) and/or under Article 493 of the Code, registration of the electronic form in the RP DRF, referral to the stage of collecting graphic information (photo images and signatures), carried out by employees of the State Corporation;
filling out an electronic form and certifying it with an electronic digital signature;
affixing a personal code, date and signature when filling out the form (issued to persons under investigation and persons serving sentences in places of deprivation of liberty, persons who have a complete or partial loss of the ability or opportunity to provide self-service, move independently, as well as in cases of applications by stateless persons who have applied late for the first time for a residence permit for a foreigner based on birth certificates, in the absence of the RP DRF, in the event of failures in communication channels with the RP DRF, or in the event of a malfunction of its equipment).
After registering the electronic form, the service recipient shall be referred to a second-tier bank to pay for the public service and, if necessary, to pay a fine for the administrative offence.
Payment can be made at the cash desks of second-tier banks or electronically through their mobile applications, as well as through the RP DRF using a QR code.
In accordance with Order No. 532 of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 30, 2023, "On Approval of the Rules for the Registration, Issuance, Replacement, Surrender, Seizure, and Destruction of a Passport of a Citizen of the Republic of Kazakhstan, Identity Card of a Citizen of the Republic of Kazakhstan, Residence Permit of a Foreigner in the Republic of Kazakhstan, Stateless person’s identity document, and Travel Document" (registered in the State Register of Regulatory Legal Acts under No. 32971), at the request of the service recipient, the service may be provided on an expedited basis, which shall not exceed 7 (seven) working days from the date of submission of the complete package of documents. Payment for the expedited issuance of an identity document shall be made through banking institutions and other organizations that carry out cash transactions.
Information on accepted payments for expedited production of identity documents shall be received by the Republican State Enterprise on the Right of Economic Management "Information and Production Center" of the Ministry of Internal Affairs of the Republic of Kazakhstan (hereinafter referred to as RSE "IPC") from second-tier banks in real time ("online").
When receiving a public service on a form, the service provider attaches a document confirming payment for the expedited issuance of the document to the form;
formation of a register for sending forms completed by district (city) internal affairs agencies in triplicate, the first of which shall be attached to the nomenclature file, and the second and third shall be submitted along with the forms to the Migration Service Directorate of the Regional Police Department, the cities of Astana, Almaty, and Shymkent (hereinafter referred to as the MSD). The completed electronic form shall be submitted to the MSD for verification via the RP DRF without creating a register.
8. The MSD employees shall check the electronic forms completed through the RP DRF, as well as the forms, for correctness and validity of completion in accordance with the requirements established by the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 31, 2016 No. 583 "On approval of the form and Rules for the execution, completion, accounting, storage, transfer, expenditure, destruction of the form for the production of identity documents (except for refugee certificates)" (registered in the State Register of Regulatory Legal Acts under No. 13911).
If any discrepancies are found between the information contained in the electronic form and that available in the database, or if the design codes or graphic information (photo images, signatures) do not match the samples of photographs and signatures when processing identity documents of the population of the Republic of Kazakhstan, the electronic forms shall be returned to the RP DRF without execution for additional processing, indicating the reason for the return.
If there are grounds specified in paragraph 11 of the List, the service provider shall send the service recipient a response indicating the reasons for the refusal.
The grounds for refusal to provide a public service may not be requirements that are not related to the emergence of the right to receive this service.
In case of refusal to provide a public service, a hearing with the service recipient shall not be held.
If the electronic forms are filled in correctly and justifiably, they proceed to the next stage of the RP DRF, and a consolidated register in three copies is formed from the forms, the first of which shall be attached to the nomenclature file, the second and third, together with the district registers and forms (on paper), shall be sent to the Committee of the Migration Service (hereinafter referred to as CMS).
9. The CMS employees shall check the correctness and validity of the completed forms.
If the forms have been completed correctly and duly:
Electronic forms shall be sent to the stage of production of identity documents at the RSE "IPC";
The first copy of the consolidated register with the district registers of forms shall be attached to the nomenclature file and registered; the second copy of the consolidated register shall be sent together with the district registers of forms within 1 (one) working day to the RSE "IPC".
10. RSE "IPC" shall check the received electronic forms and, if any discrepancies are found between the information entered in the electronic forms, including those processed in an expedited manner, and the information in the database, graphic information (photos, signatures) and samples of photographs and signatures when processing identity documents of the population of the Republic of Kazakhstan, the electronic forms shall be returned to the RP DRF for correction of errors in accordance with the requirements established by the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 31, 2016 No. 583 "On approval of the form and Rules for the execution, completion, accounting, storage, transfer, expenditure, destruction of the form for the production of identity documents (except for refugee certificates)" (registered in the State Register of Regulatory Legal Acts under No. 13911).
If there are no violations, the documents shall be prepared and sent along with the register of prepared documents through the service provider via courier services:
1) for accelerated production – to the State Corporation;
2) produced in the general order – in the MSD.
11. The completed documents shall be sent to the territorial divisions (in the case of expedited production, to the State Corporation at the place where the electronic form was completed) no later than 2 (two) working days from the date of completion of the document production.
12. The MSD employee shall attach the register for dispatch and the third copy of the consolidated register to the nomenclature file and send the register of prepared documents, along with the completed documents and forms, to the DMS.
The DMS employee shall register and send the registers of prepared documents along with the completed documents to the State Corporation and ensure delivery of the foreigner's residence permit no later than 24 hours before the expiration of the period for the provision of the public service established by the List.
13. The issuance of completed documents to the service recipient shall be carried out through:
1) State Corporation based on an application registration coupon;
2) the service provider in the State Corporation based on a receipt, separated from the form, for receiving an identity document (if issued on paper).
14. The timeframes for checking forms and preparing residence permits for foreigners, including after revision, shall be the following:
when checking at the DMS level with accelerated production – 1 (one) working day, in the general order – 2 (two) working days;
when checking at the MSD and CMS levels with accelerated production - 1 (one) working day, in the general order - 3 (three) working days from the date of receipt from the previous stage;
when manufactured at the RSE "IPC" with accelerated production - 1 (one) working day, in the general order - 3 (three) working days;
After the electronic form has been finalized, the document is subject to production at the RSE "IPC" within 1 (one) working day from the date of receipt for production.
15. Refusal to provide the public service shall be made in accordance with subparagraphs 1), 2) and 6) of paragraph 2 of Article 19-1 of the Law.
16. If the service recipient has not applied for the result of the public service, the State Corporation shall ensure the storage of the residence permit for one year from the date of production, after which it shall transfer it to the service provider for destruction in accordance with the Rules for the execution, completion, recording, storage, transfer, expenditure, destruction of the form for the production of identity documents (except for a refugee certificate), approved by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 31, 2016 No. 583 and the Rules for the execution, issuance, replacement, surrender, withdrawal and destruction of the passport of a citizen of the Republic of Kazakhstan, identity card of a citizen of the Republic of Kazakhstan, residence permit of a foreigner in the Republic of Kazakhstan, stateless person’s identity document and travel document, approved by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 30, 2023 No. 532.
17. The service provider shall ensure that data on the stage of provision of the public service is entered into the digital system for monitoring the provision of public services in the manner established by the authorized body in the field of digitalization, in accordance with subparagraph 11) of paragraph 2 of Article 5 of the Law.
18. Information on amendments and/or additions to by-laws that determine the procedure for providing public services shall be sent by the CMS to the Unified Contact Center, in accordance with subparagraph 13) of Article 10 of the Law, as well as to the territorial police authorities and the State Corporation that accept applications and issue the results of providing public services.
Chapter 3. Procedure for appealing decisions, actions (inaction) of central government bodies, as well as service providers and (or) their officials, the State Corporation and (or) its employees on issues of provision of public services
19. The review of the complaint regarding the provision of a public service shall be carried out by a higher administrative body, an official, or an authorized body for the assessment and control of the quality of provision of public services (hereinafter referred to as the Body considering the complaint).
The complaint shall be submitted to the service provider and/or the official whose decision, action (inaction) is being appealed, or directly to the body considering the complaint.
The service provider or official whose decision, action (inaction) is being appealed shall, no later than three working days from the date of receipt of the complaint, send it and the administrative case to the body considering the complaint.
In this case, the service provider, the official whose decision, action (inaction) is being appealed, has the right not to send the complaint to the body considering the complaint if it makes a decision or other administrative action within three working days that fully satisfies the requirements specified in the complaint.
A complaint from a service recipient received by a service provider, in accordance with paragraph 2 of Article 25 of the Law, is subject to review within 5 (five) working days from the date of its registration.
A complaint from a service recipient received by the authorized body for assessment and control of the quality of provision of public services shall be considered within 15 (fifteen) working days from the date of its registration.
A complaint regarding the actions (inactions) of employees of the State Corporation when providing a service through the State Corporation shall be submitted to the head of the State Corporation or to the authorized body in the field of digitalization.
20. Unless otherwise provided by law, an application to the court is permitted only after the decision has been challenged through the pre-trial procedure.
| Appendix 1 to the Rules for the provision of the public service "Issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan" |
List of basic requirements for the provision of public services | ||
1 | Name of the public service | Issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan |
2 | Name of the subtype (if any) of the public service |
1. Initial issuance of a residence permit to a foreigner in the Republic of Kazakhstan for persons who have reached the age of 16. |
3 | Name of the service provider | Territorial police authorities |
4 | Methods of providing public services and their subtypes (if any) | State Corporation "Government for Citizens" (hereinafter referred to as the State Corporation) |
5 | The period for provision of the public service and its subtypes (if any) |
To receive a document in the general manner - no later than 17 (seventeen) working days. |
6 | Form of provision of public service and its subtypes (if any) |
Paper-based |
7 | The result of the provision of public services and their subtypes (if any) |
Issuance of a residence permit for a foreigner. |
8 | The amount of the fee charged to the service recipient for the provision of a public service and its subtypes (if any), and the methods of collecting it in cases stipulated by the legislation of the Republic of Kazakhstan |
The public service shall be provided to the service recipient on a paid basis. |
9 | Working hours of the service provider, the State Corporation and digital facilities |
1) service provider - from Monday to Friday from 9-00 to 18-30 without a lunch break, on Saturday from 9-00 to 13-00, days off - Sunday and holidays, in accordance with the labor legislation of the Republic of Kazakhstan. |
10 | List of documents and information requested from the service recipient for the provision of a public service and its subtypes (if any) |
Upon personal application by the service recipient (for children and citizens recognized by the court as incompetent, their legal representatives (parents, guardians, trustees) with the provision of documents confirming the authority to represent): |
11 | Grounds for refusal to provide a public service and its subtypes (if any), established by the laws of the Republic of Kazakhstan |
If the documents submitted by the service recipient to obtain a state or socially responsible service and (or) the data (information) contained therein are found to be unreliable, as well as the non-compliance of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of a state or socially responsible service with the requirements established by the regulatory legal acts of the Republic of Kazakhstan. |
12 | Other requirements taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation |
For service recipients with a health disorder with a persistent impairment of bodily functions that limits their life activities, and for pre-trial detainees and persons serving sentences in places of deprivation of liberty, if necessary, the acceptance of documents for the provision of public services shall be carried out by the service provider by visiting the place of residence, at the place of stay of the service recipient and filling out a paper copy by contacting the Unified Contact Center 1414, 8 800 080 7777. |
| Appendix 2 to the Rules for issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan |
To: ____________________________
_______________________________
_______________________________
(name of the authorized body)
from: Last name, first name, patronymic (if any)
_______________________________
registered at the address:
_______________________________
Statement
I hereby agree to the use of information constituting a secret protected by law, contained in digital systems.
"______" ____________20__
______ ___________ signature
| Appendix 3 to the Rules for issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan |
|
| Form |
Тіркеу пунктінің коды | Өтінімді тіркеу Registration coupon |
Barcode and coupon number |
IIN/ЖСН: Тегі/Last name: |
Негіздеме-құжат/Grounds: | |
Тапсыруға жатқзылған құжаттар/ | ||
____________________________________________________________________
Өтінім туралы мәлімет/Application Information
Өтінім түрі/Type of application
Тапсырыс/Order
____________________________________________________________________
Тіркелген кезі/Registration date |
Тіркеу қызметкері/Registration officer _________________ | |
Тіркеу пунктінің мекежайы |
Анықтама телефоны | 1414 |
Өтінім туралы мәлімет/Application Information
Өтінім түрі/Type of application
Тапсырыс/Order
Тіркелген күні/Registration date
Тіркейтің қызметкері/Registration officer ___________________________
Қолы/Signature
Тіркеу пунктінің мекежайы
Registration point address
Анықтама телефоны
Telephone for inquiries: 1414.
____________________________________________________________________
Жеке басты куәландыратын құжаттар, өтінім бергеннен бастап 17 жұмыс күннен кешіктірмей беріледі. Қызмет алушы қалаған кезде қосымша төлемге құжаттарды жеделдетіп әзерлеу мүмкіндігі бар.
3-санаттағы жеделдік – 7 жұмыс күні (қызмет кұны – 605,31 теңге ҚҚС жоқ).
Ресімдеу күні және жеделдік санатына төлем жасаған күн құжаттарды беру мерзіміңе кірмейді.
Identity documents shall be issued no later than 17 working days from the date of application. If the service recipient so desires, expedited document processing is available for an additional fee.
3rd category of urgency – 7 working days (cost of service – 605.31 tenge excluding VAT).
The day of application submission and the day of payment for the urgency category are not included in the document issuance period.
| Appendix 4 to the Rules for issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan |
|
| Form | |
| Last name, first name, patronymic (if any) (hereinafter referred to as Last name, first name, patronymic) ____________________________ (address of the service recipient) |
Guided by paragraph 2 of Article 20 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services", the service provider (indicate the address) hereby refuses to accept documents for the provision of the public service "Issuance of residence permits to foreigners permanently residing in the Republic of Kazakhstan" due to submission by you of expired documents, an incomplete package of documents according to the list stipulated by the requirement for the provision of the public service, namely:
Names of missing documents:
1. ________________________________________;
2. ________________________________________;
3. ________ ________________________________.
This acknowledgement is prepared in 2 copies, one for each party.
Last name, first name, patronymic (if any) of the service provider (signature)
Prepared by: Last name, first name, patronymic_____________
Telephone number__________
Received by: Last name, first name, patronymic/signature of the service recipient
"___" _________ 20__
| Appendix 2 to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated March 30, 2020 No. 266 |
List of some orders of the Minister of Internal Affairs of the Republic of Kazakhstan, which are being amended
1. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated April 7, 2015 No. 315 "On approval of the standards of public services "Issuance of permits to foreigners and stateless persons for permanent residence in the Republic of Kazakhstan", "Issuance of identity documents to stateless persons and residence permits to foreigners permanently residing in the Republic of Kazakhstan", "Registration of admission, restoration and renunciation of citizenship of the Republic of Kazakhstan", "Assignment and extension of refugee status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 11203, published on June 22, 2015 in the information and legal system "Adilet"):
subparagraph 2) of paragraph 1 shall be excluded.
2. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 30, 2015 No. 495 "On approval of standards of public services "Issuance of permits to foreigners and stateless persons for permanent residence in the Republic of Kazakhstan", "Issuance of identity documents to stateless persons and residence permits to foreigners permanently residing in the Republic of Kazakhstan", "Registration of admission, restoration and renunciation of citizenship of the Republic of Kazakhstan", "Assignment and extension of refugee status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 11632, published on July 28, 2015 in the information and legal system "Adilet"):
subparagraph 2) of paragraph 1 shall be excluded.
3. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated January 28, 2016 No. 84 "On Amendments to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated April 7, 2015 No. 315 "On Approval of the Standards of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 13382, published on March 17, 2016 in the information and legal system "Adilet"):
the second paragraph of paragraph 1 shall be excluded.
4. In the Order Acting Minister of Internal Affairs of the Republic of Kazakhstan dated February 26, 2016 No. 182 "On Amendments to the Order of the Minister of Internal Affairs dated May 30, 2015 No. 495 "On Approval of the Regulations of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 13578, published on April 29, 2016 in the information and legal system "Adilet"):
the second paragraph of paragraph 1 shall be excluded.
5. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated October 30, 2017 No. 724 "On Amendments and Supplements to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated April 7, 2015 No. 315 "On Approval of the Standards of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 16068, published on December 14, 2017 in the Reference Control Bank of Regulatory Legal Acts of the Republic of Kazakhstan in electronic form):
in paragraph 1:
paragraphs twenty-eight, twenty-ninth, thirtieth, thirty-first, thirty-second, thirty-third, thirty-fourth, thirty-fifth, thirty-sixth, thirty-seventh, thirty-eighth, thirty-ninth, fortieth, forty-first, forty-second, forty-third, forty-fourth, forty-fifth, forty-sixth, forty-seventh, forty-eighth, forty-ninth, fiftieth, fifty-first, fifty-second, fifty-third, fifty-fourth, fifty-fifth, fifty-sixth, fifty-seventh, fifty-eighth, fifty-ninth, sixtieth, sixty-first, sixty-second, sixty-third, sixty-fourth, sixty-fifth, sixty-sixth, sixty-seventh, sixty-eighth, sixty-ninth, seventieth, seventy-first, seventy-second, seventy-third, seventy-fourth shall be excluded.
6. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated January 24, 2018 No. 45 "On Amendments to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 30, 2015 No. 495 "On Approval of the Regulations of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 16357, published on March 7, 2018 in the Reference Control Bank of Regulatory Legal Acts of the Republic of Kazakhstan in electronic form):
in paragraph 1:
paragraphs twenty-six, twenty-seven, twenty-eight, twenty-ninth, thirtieth, thirty-first, thirty-second, thirty-third, thirty-fourth, thirty-fifth, thirty-sixth, thirty-seventh, thirty-eighth, thirty-ninth, fortieth, forty-first, forty-second, forty-third, forty-fourth, forty-fifth, forty-sixth, forty-seventh, forty-eighth, forty-ninth, fiftieth, fifty-first, fifty-second, fifty-third, fifty-fourth, fifty-fifth, fifty-sixth, fifty-seventh, fifty-eighth, fifty-ninth, sixtieth, sixty-first shall be excluded.
7. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated December 27, 2018 No. 940 "On Amendments to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated April 7, 2015 No. 315 "On Approval of the Standards of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 18084, published on January 15, 2019 in the Reference Control Bank of Regulatory Legal Acts of the Republic of Kazakhstan in electronic form):
in paragraph 1:
paragraphs twenty-second, twenty-third, twenty-fourth, twenty-fifth, twenty-sixth, twenty-seventh, twenty-eighth, twenty-ninth, thirtieth, thirty-first, thirty-second, thirty-third, thirty-fourth, thirty-fifth, thirty-sixth shall be excluded.
8. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated February 19, 2019, No. 136. "On Amendments to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 30, 2015 No. 495 "On Approval of the Regulations of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan " (registered in the State Register of Regulatory Legal Acts under No. 18344, published on March 12, 2019 in the Reference Control Bank of Regulatory Legal Acts of the Republic of Kazakhstan in electronic form):
in paragraph 1:
paragraphs forty-second, forty-third, forty-fourth, forty-fifth, forty-sixth, forty-seventh, forty-eighth, forty-ninth, fiftieth, fifty-first, fifty-second, fifty-third, fifty-fourth, fifty-fifth, fifty-sixth, fifty-seventh, fifty-eighth, fifty-ninth shall be excluded.
9. Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated August 1, 2019 No. 668 "On Amendments to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated April 7, 2015 No. 315 "On Approval of the Standards of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 19227, published on August 15, 2019 in the Reference Control Bank of Regulatory Legal Acts of the Republic of Kazakhstan in electronic form):
in paragraph 1:
paragraphs thirty-eighth, thirty-ninth, fortieth, forty-first, forty-second, forty-third, forty-fourth, forty-fifth, forty-sixth, forty-seventh, forty-eighth, forty-ninth, fiftieth, fifty-first, fifty-second, fifty-third, fifty-fourth, fifty-fifth, fifty-sixth, fifty-seventh, fifty-eighth, fifty-ninth, sixtieth, sixty-first, sixty-second, sixty-third, sixty-fourth, sixty-fifth, sixty-sixth, sixty-seventh, sixty-eighth, sixty-ninth, seventieth, seventy-first shall be excluded.
10. In the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated September 16, 2019 No. 799 "On Amendments and Supplements to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 30, 2015 No. 495 "On Approval of the Regulations of Public Services "Registration and Issuance of Permits to Foreigners and Stateless Persons for Permanent Residence in the Republic of Kazakhstan", "Issuance of Identity documents to stateless persons and Residence Permits to Foreigners Permanently Residing in the Republic of Kazakhstan", "Registration of Admission to and Renunciation of Citizenship of the Republic of Kazakhstan", "Assignment and Extension of Refugee Status in the Republic of Kazakhstan" (registered in the State Register of Regulatory Legal Acts under No. 19409, published on September 24, 2019 in the information and legal system "Adilet"):
in paragraph 1:
paragraphs twenty-seven, twenty-eight, twenty-nine, thirtieth, thirty-first, thirty-second, thirty-third, thirty-fourth, thirty-fifth, thirty-sixth, thirty-seventh, and thirty-eighth shall be excluded.
| Appendix 3 to the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 29, 2026, No. 451 |
The Rules for the provision of the public service "Issuance of Identity Documents to Stateless Persons Permanently Residing in the Republic of Kazakhstan" Chapter 1. General Provisions
Footnote. The Rules have been supplemented by Appendix 3 in accordance with Order No. 451 of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 29, 2026 (shall come into effect ten calendar days after its first official publication).
1. These Rules for the provision of the public service "Issuance of Identity Documents to Stateless Persons Permanently Residing in the Republic of Kazakhstan" (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services" (hereinafter referred to as the Law) and shall determine the procedure for issuing identity documents to stateless persons permanently residing in the Republic of Kazakhstan (hereinafter referred to as the Public Service).
2. The following concepts shall be used in these Rules:
1) a permanent residence permit – a document issued by the internal affairs bodies to immigrants subject to compliance with the requirements established by the legislation of the Republic of Kazakhstan, and granting them the right to permanent residence on the territory of the Republic of Kazakhstan;
2) a stateless person’s identity document – a document certifying the identity of an individual who does not have proof of his or her citizenship of any state;
3) a stateless person – a person who is not a citizen of the Republic of Kazakhstan and does not have proof of his/her citizenship of another state;
4) form – a printed form of strict accountability with a number and a barcode, which is a carrier of information that is entered into the centralized information database of the documented population of the Republic of Kazakhstan (hereinafter referred to as the database) and is subsequently used for the purpose of identifying the individual with the issued documents;
5) an electronic form – a form with a number and a barcode for the production of identity documents (except for a refugee certificate) is prepared and filled out through the digital system "Registration Point "Documentation and Registration of Foreigners" (hereinafter referred to as RP DRF).
Chapter 2. Procedure for the provision of public services
3. To receive a public service, individuals (hereinafter referred to as the service recipient) who have received a permanent residence permit in the Republic of Kazakhstan apply to the territorial police authorities (hereinafter referred to as the service provider) of the non-profit joint-stock company "State Corporation "Government for Citizens" (hereinafter referred to as the State Corporation) at their place of residence.
The main requirements for the provision of public services are set out in the List of Main Requirements for the Provision of Public Services in accordance with Appendix 1 to these Rules (hereinafter referred to as the List).
Samples of photographs and signatures for the preparation of identity documents for the population of the Republic of Kazakhstan are set out in Appendix 2 to the Rules for the provision of the public service "Issuance of passports and identity cards to citizens of the Republic of Kazakhstan", approved by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated March 30, 2020 No. 267 (registered in the State Register of Regulatory Legal Acts under No. 20192).
4. In accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", the service provider receives written consent from the service recipient to use information constituting a secret protected by law, contained in digital systems, in the form according to Appendix 2 to these Rules, unless otherwise provided by the laws of the Republic of Kazakhstan.
The service provider shall receive information confirming the registration at the place of residence of the documented person, regardless of the reason for issuing identity documents, from the digital system of the RP DRF.
The processing of electronic forms for the production of identity documents shall be carried out by the service provider at the workplaces of the State Corporation using the RP DRF, where the surname, first name, patronymic (if any), and position of the service provider are indicated.
Identity documents may be provided by service recipients when receiving subtypes of services in the original or in electronic form, obtained through the digital document service (hereinafter referred to as the Digital form), in accordance with the List.
5. When completing documents on an electronic form, a registration coupon for the service application shall be issued to the recipient in the form according to Appendix 3 to these Rules; on the form, a receipt for receiving an identity document is issued, which is separated from the form after it is completed.
When the service recipient applies after the end of working hours, on weekends and holidays, the acceptance of applications and the issuance of the results of the provision of the public service shall be carried out on the next working day, in accordance with paragraph 9 of the List.
6. In the event of submission of an incomplete set of documents or documents with an expired validity period, the service recipient shall be issued a refusal to accept the documents, in accordance with form 4 of these Rules.
7. When the service recipient provides the full package of documents to the service provider in the State Corporation - the employees of the department (branch, group) of the migration service of the city, district, district (in the city), village administration (department) of the internal affairs bodies (hereinafter referred to as the DMS) shall carry out the following:
checking the database (identification of the individual, availability of previously issued documents and registration at the place of residence, drawing up an administrative protocol - in the event of the service recipient committing an administrative offense provided for in parts 4 and 5 of Article 492 of the Code of the Republic of Kazakhstan "On Administrative Offenses" (hereinafter referred to as the Code) and/or under Article 493 of the Code, registration of the electronic form in the RP DRF, referral to the stage of collecting graphic information (photo images and signatures), carried out by employees of the State Corporation;
filling out an electronic form and certifying it with an electronic digital signature;
affixing a personal code, date and signature when filling out the form (issued to persons under investigation and persons serving sentences in places of deprivation of liberty, persons who have completely or partially lost the ability or opportunity to provide self-service, move independently, as well as in cases of applications by stateless persons residing based on passports of the former Union of Soviet Socialist Republics (hereinafter referred to as the USSR) of the 1974 model or who have lost them, as well as those who have applied late for the first time for a stateless person’s identity document based on birth certificates, in the absence of the RP DRF, in the event of communication channel failures with the RP DRF or a breakdown of their equipment).
After registering the electronic form, the service recipient shall be referred to a second-tier bank to pay for the public service and, if necessary, to pay a fine for the administrative offence.
Payment shall be made at the cash desks of second-tier banks or electronically through their mobile applications, as well as through the RP DRF using a QR code.
In accordance with Order No. 532 of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 30, 2023, "On Approval of the Rules for the Registration, Issuance, Replacement, Surrender, Seizure, and Destruction of a Passport of a Citizen of the Republic of Kazakhstan, Identity Card of a Citizen of the Republic of Kazakhstan, Residence Permit of a Foreigner in the Republic of Kazakhstan, Stateless person’s identity document, and Travel Document" (registered in the State Register of Regulatory Legal Acts under No. 32971), at the request of the service recipient, the service may be provided on an expedited basis, which shall not exceed 7 (seven) working days from the date of submission of the complete package of documents. Payment for the expedited issuance of an identity document shall be made through banking institutions and other organizations that carry out cash transactions.
Information on accepted payments for expedited production of identity documents shall be received by the Republican State Enterprise with the Right of Economic Management "Information and Production Center" of the Ministry of Internal Affairs of the Republic of Kazakhstan (hereinafter referred to as RSE "IPC") from second-tier banks in real time ("online").
When receiving a public service on a form, the service provider attaches a document confirming payment for the expedited issuance of the document to the form;
Formation of a register for sending forms completed by district (city) internal affairs agencies in triplicate, the first of which shall be attached to the nomenclature file, and the second and third are submitted along with the forms to the Migration Service Directorate of the Regional Police Department, the cities of Astana, Almaty, and Shymkent (hereinafter referred to as the MSD). The completed electronic form shall be submitted to the MSD for verification via the RP DRF without creating a register.
8. The MSD employees shall check the electronic forms completed through the RP DRF, as well as the forms for correctness and validity of completion in accordance with the requirements established by the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 31, 2016 No. 583 "On approval of the form and Rules for the execution, completion, accounting, storage, transfer, expenditure, destruction of the form for the production of identity documents (except for refugee certificates)" (registered in the State Register of Regulatory Legal Acts under No. 13911).
If any discrepancies are found between the information contained in the electronic form and that available in the database, or if the design codes or graphic information (photo images, signatures) do not match the samples of photographs and signatures when processing identity documents of the population of the Republic of Kazakhstan, the electronic forms shall be returned to the RP DRF without execution for additional processing, indicating the reason for the return.
If there are grounds specified in paragraph 11 of the List, the service provider shall send the service recipient a response indicating the reasons for the refusal.
The grounds for refusal to provide a public service may not be requirements that are not related to the emergence of the right to receive this service.
In case of refusal to provide a public service, a hearing with the service recipient shall not be held.
If the electronic forms are filled in correctly and justifiably, they proceed to the next stage of the RP DRF, and a consolidated register in three copies is formed from the forms, the first of which is attached to the nomenclature file, the second and third, together with the district registers and forms (on paper), are sent to the Committee of the Migration Service (hereinafter referred to as CMS).
9. The CMS employees shall check the correctness and validity of the completed forms.
If completed correctly and justifiably:
Electronic forms shall be sent to the stage of production of identity documents at the RSE "IPC";
The first copy of the consolidated register with the district registers of forms shall be attached to the nomenclature file and registered; the second copy of the consolidated register is sent together with the district registers of forms within 1 (one) working day to the RSE "IPC".
10. "RSE "IPC" shall check the received electronic forms and, if any discrepancies are found between the information entered in the electronic forms, including those processed in an expedited manner, and the information in the database, graphic information (photos, signatures) and samples of photographs and signatures when processing identity documents of the population of the Republic of Kazakhstan, the electronic forms shall be returned to the RP DRF for correction of errors in accordance with the requirements established by the Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 31, 2016 No. 583 "On approval of the form and Rules for the execution, completion, accounting, storage, transfer, expenditure, destruction of the form for the production of identity documents (except for refugee certificates)" (registered in the State Register of Regulatory Legal Acts under No. 13911).
If there are no violations, the documents shall be prepared and sent along with the register of prepared documents through the service provider via courier services:
1) for accelerated production – to the State Corporation;
2) produced in the general order – in the MSD.
11. Completed documents shall be sent to the territorial divisions (in the case of expedited production, to the State Corporation at the place where the electronic form was completed) no later than 2 (two) working days from the date of completion of the document production.
12. The MSD employee shall attach the register for dispatch and the third copy of the consolidated register to the nomenclature file and send the register of prepared documents, along with the completed documents and forms, to the DMS.
The DMS employee shall register and send the registers of prepared documents along with the completed documents to the State Corporation and ensure delivery of the stateless person’s identity document no later than 24 hours before the expiration of the period for the provision of the public service established by the List.
13. The issuance of completed documents to the service recipient shall be carried out through:
1) State Corporation based on an application registration coupon;
2) the service provider in the State Corporation based on a receipt, separated from the form, for receiving an identity document (if issued on paper).
14. The timeframes for checking forms and producing stateless persons’ identity documents, including after revision, shall be the following:
when checking at the DMS level with accelerated production - 1 (one) working day, in the general order - 2 (two) working days;
when checking at the MSD and CMS levels with accelerated production - 1 (one) working day, in the general order - 3 (three) working days from the date of receipt from the previous stage;
when manufactured at the RSE "IPC" with accelerated production - 1 (one) working day, in the general order - 3 (three) working days;
After the electronic form has been finalized, the document is subject to production at the RSE "IPC" within 1 (one) working day from the date of receipt for production.
15. Refusal to provide the public service shall be made in accordance with subparagraphs 1), 2) and 6) of paragraph 2 of Article 19-1 of the Law.
16. If the service recipient has not applied for the result of the public service, the State Corporation shall ensure the storage of the foreigner's residence permit for one year from the date of production, after which it shall transfer it to the service provider for destruction in accordance with the Rules for the execution, completion, recording, storage, transfer, expenditure, destruction of the form for the production of identity documents (except for a refugee certificate), approved by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated May 31, 2016 No. 583 and the Rules for the execution, issuance, replacement, surrender, withdrawal and destruction of the passport of a citizen of the Republic of Kazakhstan, identity card of a citizen of the Republic of Kazakhstan, residence permit of a foreigner in the Republic of Kazakhstan, stateless person’s identity document and travel document, approved by Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated June 30, 2023 No. 532.
17. The service provider shall ensure that data on the stage of provision of the public service is entered into the digital system for monitoring the provision of public services in the manner established by the authorized body in the field of digitalization, in accordance with subparagraph 11) of paragraph 2 of Article 5 of the Law.
18. Information on amendments and/or additions to by-laws that determine the procedure for providing public services shall be sent by the CMS to the Unified Contact Center, in accordance with subparagraph 13) of Article 10 of the Law, as well as to the territorial police authorities and the State Corporation that accept applications and issue the results of providing public services.
Chapter 3. Procedure for appealing decisions, actions (inaction) of central government bodies, as well as service providers and (or) their officials, the State Corporation and (or) its employees on issues of provision of public services
19. The consideration of a complaint regarding the provision of a public service shall be carried out by a higher administrative body, an official, or an authorized body for the assessment and control of the quality of provision of public services (hereinafter referred to as the Body considering the complaint).
The complaint shall be submitted to the service provider and/or the official whose decision, action (inaction) is being appealed, or directly to the body considering the complaint.
The service provider or official whose decision, action (inaction) is being appealed shall, no later than three working days from the date of receipt of the complaint, send it and the administrative case to the body considering the complaint.
In this case, the service provider, the official whose decision, action (inaction) is being appealed, has the right not to send the complaint to the body considering the complaint if it makes a decision or other administrative action within three working days that fully satisfies the requirements specified in the complaint.
A complaint from a service recipient received by a service provider, in accordance with paragraph 2 of Article 25 of the Law, is subject to review within 5 (five) working days from the date of its registration.
A complaint from a service recipient received by the authorized body for assessment and control of the quality of provision of public services shall be considered within 15 (fifteen) working days from the date of its registration.
A complaint regarding the actions (inactions) of employees of the State Corporation when providing a service through the State Corporation shall be submitted to the head of the State Corporation or to the authorized body in the field of digitalization.
20. Unless otherwise provided by law, an application to the court is permitted only after the decision has been challenged through the pre-trial procedure.
| Appendix 1 to the Rules for issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan |
List of basic requirements for the provision of public services | ||
1 | Name of the public service | "Issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan" |
2 | Name of the subtype (if any) of the public service |
1. Initial issuance of a stateless person’s identity document: |
3 | Name of the service provider | Territorial police authorities |
4 | Methods of providing public services and their subtypes (if any) | The State Corporation "Government for Citizens" (hereinafter referred to as the State Corporation) |
5 | The period for provision of the public service and its subtypes (if any) |
To receive a document in the general manner - no later than 17 (seventeen) working days. |
6 | Form of provision of public service and its subtypes (if any) |
Paper-based |
7 | The result of the provision of public services and their subtypes (if any) |
Issuance of a stateless person’s identity document in the Republic of Kazakhstan. |
8 | The amount of the fee charged to the service recipient for the provision of a public service and its subtypes (if any), and the methods of collecting it in cases stipulated by the legislation of the Republic of Kazakhstan |
The public service shall be provided to the service recipient on a paid basis. |
9 | Working hours of the service provider, the State Corporation and digital facilities |
1) service provider - from Monday to Friday from 9-00 to 18-30 without a lunch break, on Saturday from 9-00 to 13-00, days off - Sunday and holidays, in accordance with the labor legislation of the Republic of Kazakhstan. |
10 | List of documents and information requested from the service recipient for the provision of a public service and its subtypes (if any) |
Upon personal application by the service recipient (for children and citizens recognized by the court as incompetent, their legal representatives (parents, guardians, trustees) with the provision of documents confirming the authority to represent): |
11 | Grounds for refusal to provide a public service and its subtypes (if any), established by the laws of the Republic of Kazakhstan |
If the documents submitted by the service recipient to obtain a state or socially responsible service and (or) the data (information) contained therein are found to be unreliable, as well as the non-compliance of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of a state or socially responsible service with the requirements established by the regulatory legal acts of the Republic of Kazakhstan. |
12 | Other requirements taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation |
For service recipients with a health disorder with a persistent impairment of bodily functions that limits their life activities, and for pre-trial detainees and persons serving sentences in places of deprivation of liberty, if necessary, the acceptance of documents for the provision of public services shall be carried out by the service provider by visiting the place of residence, at the place of stay of the service recipient and filling out a paper copy by contacting the Unified Contact Center 1414, 8 800 080 7777. |
| Appendix 2 to the Rules for issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan |
To: _________________________
____________________________
____________________________
(name of the authorized body)
from: Last name, first name, patronymic (if any)
____________________________
registered at the address:
____________________________
Statement
I hereby agree to the use of information constituting a secret protected by law, contained in digital systems.
"______" ____________20__
_________________
signature
| Appendix 3 to the Rules for issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan |
|
| Form |
Тіркеу пунктінің коды |
Өтінімді тіркеу |
Barcode and coupon number |
IIN/ ЖСН: Тегі/Last name: |
Негіздеме-құжат /Grounds: | |
Тапсыруға жатқзылған құжаттар/ | ||
___________________________________________________________________
Өтінім туралы мәлімет /Application Information
Өтінім түрі/Type of application
Тапсырыс/Order
____________________________________________________________________
Тіркелген кезі/Registration date |
Тіркеу қызметкері /Registration officer _________________ | |
Тіркеу пунктінің мекежайы |
Анықтама телефоны | 1414 |
Жеке басты куәландыратын құжаттар, өтінім бергеннен бастап 17 жұмыс күннен кешіктірмей беріледі. Қызмет алушы қалаған кезде қосымша төлемге құжаттарды жеделдетіп әзірлеу мүмкіндігі бар.
3-санаттағы жеделдік – 7 жұмыс күні (қызмет құны – 605,31 теңге ҚҚС жоқ).
Ресімдеу күні және жеделдік санатына төлем жасаған күн құжаттарды беру мерзіміне кірмейді.
Identity documents shall be issued no later than 17 working days from the date of application. If the service recipient so desires, expedited document processing is available for an additional fee.
3rd category of urgency – 7 working days (cost of service – 605.31 tenge excluding VAT).
The day of application submission and the day of payment for the urgency category shall not be included in the document issuance period.
| Appendix 4 to the Rules for issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan |
|
| Form | |
| Last name, first name, patronymic (if any) (hereinafter referred to as Last name, first name, patronymic) ________________________ (address of the service recipient) |
Guided by paragraph 2 of Article 20 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services", the State Corporation (indicate the address) hereby refuses to accept documents for the provision of the public service "Issuance of identity documents to stateless persons permanently residing in the Republic of Kazakhstan" due to submission of the expired documents, an incomplete package of documents according to the list stipulated by the requirement for the provision of the public service, namely:
Names of missing documents:
1.________________________________________;
2.________________________________________;
3.________________________________________.
This acknowledgement is prepared in 2 copies, one for each party.
Last name, first name, patronymic (if any) of the service provider (signature)
Prepared by: Last name, first name, patronymic_____________
Telephone number__________
Received by: Last name, first name, patronymic/signature of the service recipient
"___" _________ 20__."